Sunday, March 29, 2009

Miscommunication

Communicating effectively in everyday life is very important, and in environments such as the work setting, it is even more essential. In a previous job where I worked as a waitress at a restaurant on campus, there tended to be times during which messages weren't transmitted properly from management to the employees. Miscommunication tends to initiate problems that could be easily avoided with the proper tact.

On one particular occasion, there was a miscommunication in which my co-workers and I were under the wrong impression about the task for the day. The message was misconstrued due to the means by which it was transmitted orally from management to each employee at a busy hour during the day. Although the effort to communicate was there, since the message wasn't transmitted properly, a huge misunderstanding occurred. Many employees found themselves working to complete the exact same tasks, which left many of the jobs undone.

This incidence of miscommunication could have been prevented through effective communication. The message could have been given to myself as well as the other employees at a more convenient time, so that it could be heard clearly and there would've been minimal uncertainty. Proper communication is essential in the work setting, and when communicating with others, one has to insure that they are heard and are relaying the message effectively.

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